PPricing
Transparent pricing, every charge spelled out.
The full rate card is public and matches your checkout quote to the cent. Every surcharge is marked before you pay: included, estimated, optional, or charged at cost.
Full rate card
What makes up a shipment bill
| Charge | Notes | Status |
|---|---|---|
| Base freight | Sea per m³ / air per chargeable kg | Included |
| China warehouse handling | Receiving, weighing, photos | Included |
| International freight | Consolidation and space included | Included |
| Malaysia warehouse handling | Arrival intake and sorting | Included |
| Customs arrangement | Documents and broker coordination | Estimated |
| Local delivery | Self-collection or door-to-door | Estimated |
| Repacking | On request or where necessary | Estimated |
| Insurance | Optional, on declared value | Optional |
| Permits / documents | Depends on the goods | Not included |
| Duty / taxes | As assessed by the authorities | At cost |
| Other charges | Oversize, crating, remote areas | At cost |
Surcharges that may apply (12 items — open to view)
- Minimum chargeFloor price per lane
- Overweight surchargePer piece above the weight limit
- Oversize surchargePer piece above the length limit
- Crating / palletsOn request or for fragile cargo
- Repacking feeOn request
- Storage feeAfter the free storage period
- Forklift / handlingHeavy pieces at delivery
- Residential / no liftBy delivery conditions
- Remote area surchargeBy destination postcode
- Misdeclaration handlingWhere a misdeclaration is confirmed
- Insurance / coverageOptional, on declared value
- Special documentationGoods requiring permits
Surcharge amounts are yet to be published; they are charged only when actually incurred, at the published rate, and itemised before payment.
How charging works
Air charging
Chargeable weight = max(actual, L×W×H ÷ 6,000)
Actual, volumetric and chargeable weight are all shown before payment; heavier shipments fall into lower unit-price tiers.
Sea charging
m³ = L × W × H ÷ 1,000,000
Charged on the volume measured at the warehouse; larger volumes get lower unit prices, so consolidating small parcels pays off.
General / sensitiveis decided by the warehouse inspection; RM / ¥ can be switched any time — CNY converts at the live rate plus a margin, locked for 24 hours at payment.
Important notice
Cargo categories shown on this platform (General / Sensitive) are used for freight arrangement, warehouse handling and pricing. They do not constitute official Malaysian Customs tariff classification, HS Code determination, import permit approval, or a guarantee of customs clearance. Actual import requirements, duty, taxes, permits and clearance outcomes are determined by the relevant laws, government authorities and customs review. Transit times are estimates, not delivery promises.
Pricing — FAQ
Why are some items "estimated" or "at cost"?
Anything we control is either included or priced openly. Costs set by third parties (duty, taxes, permits, inspections) are itemised as they occur — never bundled into a total to hide them.
When are the official rates published?
They are being finalised. Until then the calculator gives clearly labelled sample estimates, and business cargo can request an individual quote.
Do all customers pay the same price?
There are price tiers (public, member, merchant, business, agent). Your account always shows the price that applies to you.
Can the price change after payment?
No — the invoiced amount is locked once paid. If the warehouse measurement differs from your estimate, the difference is shown and re-confirmed before you order.
Does paying in RMB cost extra?
The rate is locked at payment and printed on the invoice; any settlement arrangement is shown before you confirm — nothing is marked up quietly.
More answers on the full FAQ page.